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14 day Money Back Guarantee for all my artwork & prints !!
Check my 'Refund Policy' at the bottom for details. Covid19 Delivery Delay Notice! 10% of all sales are going towards Mercy Malaysia's 'COVID 19 Pandemic Fund' Please note , the following policies apply to art works purchased directly from this site. If the art piece you are interested in was first introduced to you
via The Artling, Artfinder or Saatchi Online or if you first contacted me through them, please complete any transaction for the piece through them. Delivery Policy:
All items are packaged carefully and securely to protect the face of the artwork. What Shipping Carrier do you use and what is the estimated time for delivery? Artwork will be shipped with Insured Expedited Shipping via FedEx, TNT or EMS Tracked Shipping which you can expect to arrive within approximately 3-6 days to most countries from the date it was posted, barring any delays due to customs clearance. How will I know when you have shipped my purchase? I will update your tracking information on paypal or to your email, if it has been provided, as soon as an artpiece has been shipped, so you will know when to expect your delivery. How long after I purchase an art piece do you ship it? Shipping usually occurs within 1- 2 business days of receipt of payment for original works and 2-4 business days for 'printed on demand' giclee prints (Monday – Friday). *SHIPPING INCLUDED What if the shipping cost to my destination is less than the Flat Rate added for Artworks with Shipping Included? All artworks available on this website with shipping included have had an averaged flat shipping rate added to the artworks price. This flat rate is often times lower than the actual shipping cost to most major countries, however if it so happens that the shipping charges to your destination turn out to be less than the flat rate I have added, the balance will be refunded to you in full. (Limited Edition Prints) Can I get a Custom Rate instead of the Global Flat Rate ? Yes you can! In fact I would prefer it... Although I do try to have custom rates for many of the worlds most major countries, a flat global rate that takes into account the most remote destinations is charged for all other countries. The actual shipping rate to your corner of the world may be way lower than the flat rate quoted, thus... Please Contact me before purchase to get a personal shipping price quote otherwise this flat global shipping rate will be charged. Once agreed upon, I will then adjust the shipping cost accordingly for your immediate purchase. In any event if the actual shipping charges are less than you paid, the balance will be refunded in full.
*Note : Any duty or taxes are payable by you. Please do check your country's import regulations. I COMBINE SHIPPING ! Payment Policy: Payments made with all major debit or credit cards via paypal are accepted when purchasing artwork directly from me through this website. International deliveries may be subject to local customs duties, these vary from country to country. Any duty or taxes are payable by you. Please do check your country's import regulations. Refund Policy: Want to be sure to only get an art-piece you love in person? I offer a 14 day money back guarantee for all my original artwork & giclee prints that are purchased directly from me. I will refund the purchasing price in full (not including shipping) as soon as the returned artwork has been received. If purchasing my work from any of my other art venues please do check each respective site for their unique policy conditions when it comes to making a purchase through them. All items are packaged carefully and securely to protect the face of the artwork. Please follow this guide to ensure a safe return. - Returns must be shipped back to me in the original undamaged condition it was received and original packaging material. - It must be sent via registered tracked post. All shipping costs (including return shipping) are non refundable and will be born by the buyer if purchased directly through me. Recycled packaging material is used whenever possible. I am currently researching more environmentally friendly methods and source materials that I can use for packaging (for example, alternatives to bubble wrap). Please do pm me if you know of eco friendly alternatives that are available in Malaysia for small sellers! (I've really had a tough time finding any). Hopefully I'll be able to post the results of my search here soon! Example of Packaging
Painting in a sturdy box for the best protection.
Artworks on thin, low weight paper are packaged rolled with an inner and outer tube (cardboard tubing is used whenever possible) for the best protection during transit.
Each of my Original Art-pieces & Giclee prints are lovingly packaged and shipped with the utmost care so as to ensure your new edition arrives in perfect condition.. Your utter happiness with your new art piece is what is most important to me. |
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